Channels & viewing

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chrisv78
Reel Rookie

Youtube sound keeps cutting out

Nope.  Everything is powered from the wall.

 

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2 REPLIES 2
RokuERey
Community Moderator
Community Moderator

Re: Youtube sound keeps cutting out

Hi @chrisv78,

Thanks for your post here in the Roku Community!

We'd appreciate you letting us know about this issue. Reinstalling the channel may help. To ensure the process is successful, a system restart is a must before adding the channel back. Follow the steps below for detailed instructions.

  • Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
  • Restart your Roku device: Restart the device from the settings menu. Go to Settings > System > System Restart > Restart.
  • Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

Let us know if this works for you!

Best regards,

Rey

ERey.
Roku Community Moderator
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williestylez
Reel Rookie

Re: Youtube sound keeps cutting out

I'm having the same issue with my Roku Ultra ... started with trying to watch the videos, they only played about 10 or 15 seconds, and then the whole screen goes dark. If I press the * (star) button, the video pops back up on the screen. Now, after a few days and trying every troubleshooting step, even just going into the YouTube app, it only stays up for 10 to 15 seconds and then the screen goes black. I've tried a restart of the Ultra, removed and reinstalled YouTube, checked for updates on YouTube and the Ultra, changed video display settings, changed HDMI inputs on TV, nothing plugged into Ultra or TV, etc. What else can be done to fix this?

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