Channels & viewing

[Jaydiddy]

So I can click on the YouTube app. Within 30 seconds the screen goes black. No sound no video but if I click any button on the remote it will come back. But then 30 seconds later it goes black again. I have removed the app and reinstalled. I have changed the display type. I have rebooted the system completely. It still does it. Also Tubi I can select the movie it will play the ad, then backs out completely to the Tubi home screen. I've done all the things and it still does this. Do I need a new Roku device. It is annoying!!!!! It is a Roku Express 4k. I put that down below but it's telling me this device doesn't exist which is perplexing considering I have it in my hand.

[RokuERey]

Hi @Jaydiddy,

Thanks for reaching us here in the Roku Community!

We see that you're experiencing a channel playback issue when accessing the YouTube channel, and we appreciate the troubleshooting steps taken here.

We would recommend performing another troubleshooting step, but this time, we will make sure that we clear the cache of the channel. Please follow the steps below.

• Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
• Restart your Roku device: Restart the device from the settings menu. Go to Settings > System > System restart > Restart.
• Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

You can also check for additional troubleshooting here on how to resolve a channel playback issue.

Let us know if the given process helps!

Thanks,
Rey

[Jaydiddy]

I wonder if you actually read my entire first thing. I've done all these things already. I have removed it by selecting it I have reset the system then reinstall the item because I went through your forum before this. This is why I'm asking this because I'm at my wit's end. Have you ever seen office space? This is where I'm at with this little tiny box that I have. Because what's the point and paying the money for a system that is glitching and won't work properly do I have to buy a new one then that's double the money for the same problem probably who knows.

[Tea-honey · Accepted solution]

Hey,

I read your thread and despite Roku and YouTube support being helpless idiots on this issue, I was having the same issue and just solved it.  In the main Roku menu, go to settings -> System -> Control other devices, then disable 1-touch play.

worked like a charm, hope it does for you