Channels & viewing

[svenben]

Problem has returned to me.  I have done the usual remove youtube app (and youtube TV), reset, re-add and it still says "no connection".  I also did a software update.  Here are two interesting things to consider:

- All other apps on the TV work fine

- Youtube works on all other TVs in my house

So it may be a compatability with Youtube and the spicific TV model: TCL 55R615

[svenben]

I am still having this issue for about two weeks

I have done all the mentioned steps.  Here is what is unique:- All other apps work on my TV

- Youtube works on all other TVs in my house but my main one.  I did do a software update

If you are still seeing this issue occur after following the troubleshooting step above, please provide us with the following information:
-Roku device model: TCL 55R516
-serial number - YS00KA103811
-device ID- FV283K103811
-software OS/version - 12.0.0 build 4182-30
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel - Youtube 2.20 build 110005156 
-tracker ID when this issue occurs - 11-268-972
-steps to reproduce the issue you are seeing - attempting to open youtube