YouTube videos restricted

So, it’s not a Roku problem it’s a Google problem. So what you do is go to your Google account on your phone or computer, then go to your settings. Go to your personal information, and make sure you birthday have the year you was born. Mine didn’t have the year I was born. So If it doesn’t have the year, add the year and confirm it. It should be fixed.

Ok, so me being 25+ years in network admin/IT I totally agree with you. Doesn't matter who is at fault with this. Roku is a device for non-technical people so every question should not be a 1000-word essay on technical aspects about Google/Youtube/Roku written in this "I know more than you" mentality.

I did get this fixed but this forum was not much help and pretty much it was just about most of what people did here but requires a 1-6 step-by-step here.

Proper explanation in bullet points, summary in numbers below:

• Check age on Google Account just to be sure. If your correct birth year is already there skip it.

• On your Roku TV, go to settings and click reset app. You can either remove the app and reinstall or just redo the credentials. Resetting the app, basically does this but I went ahead and did a remove/reinstall of the app.

• Be sure that when you sign back in that you use the correct credentials and account. I have 2 accounts, by which one of them is an old legacy account. That for me was more than likely the issue on my side.

• Once I put back in my credentials with my legacy account as the primary account, which it is, the videos that were being skipped due to age restrictions began to play.

• For me, I had the newer account on the TV first and it was a year before I realized I had 2 flippin' YT accounts. My initial account was setup in 2006 before one had to have a Gmail to use YouTube as an account holder. The settings are radically different since Youtube was purchased by Google later in 2006. Some of the legacy settings absolutely do not transfer verbatim from account to account. It is important if one has an older account like mine that you have to pay attention to such things, which I did not.

Summary:

1) Check age/birthday is in full on your google account. I went ahead and also made my birthday public. i cannot verify whether or not this makes a difference. I did it just to be sure that I could get it working. I do not think I will tinker anymore with this.

2) Reset/Remove Youtube app on your Roku.

3) Reboot Roku the proper way. Settings --> System --> Power --> System Restart.

4) Reinstall Youtube app on your Roku.

5) Be sure to sign in with your main/primary Youtube account if you have multiple first. If you have multiple accounts on the same email, which you can do, just make sure your primary is the first/primary account that you sign into.

6) Those videos should work now. They did for me...

Hope this helps people that stumble upon this thread. Should be noted the replies from Roku admins are absolutely worthless. These are either autoresponders or these admins are clearly not reading what is being said and that is like tech 101. If they are missing that bad then get help from other areas. My solutions came from years and years of just tinkering with these devices and understanding how lax they are. I mean when you walk into Wal-Mart and purchase a 50-inch TV for under $300 what do you expect 🤦‍♂️ 🤷‍♀️

RPCVaz27

Thanks for the post.

For more information about that channel's features and functionality, you'll want to contact Youtube support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Youtube support here: https://support.google.com/youtube/?hl=en#topic=9257498
 

Thanks,
Danny

same here. age-restricted purchases from google play won't play on youtube roku app. google discontinued play app so now i can't watch these on the tv (easily)

even more reason not to use google for anything, i doubt this is a roku problem (though they're still using the screensaver play button trap for cheap clicks ruining any brand integrity they'd built)

this is happening to me all of a sudden on roku.

i am able to play all the videos on my android app or chrome on windows. also i am able to cast the video from my roku app on android to the roku youtube app just fine.

i have logged out and back in on youtube app on roku and also uninstalled youtube app and reinstalled. it always displays.

something went wrong

this video is restricted. please check with the google workspace administrator and/or the network administrator restrictions. as far as i know my account is not a workspace admin or network admin.

i have a single google account and it has a birthdate entered correctly. my google account is a parental account that oversees several child accounts. nothing has changed that i know of on my google account. these videos used to play fine on roku youtube. i have my watch history showing that is been viewed, yet i can not go back and watch the same video or new videos from the same content creators any more.

TL,DR: Safesearch was enabled on my router's parental controls and was overridng my Google account settings.

------------------

After trying several suggestions in other posts, I was at a dead end when nothing worked.

My problem was that I would get a restricted content error while trying to play a video on the YouTube channel on my Roku TV while logged into my Google account.

My account was configured with my age, so that solution did not apply.

As I looked through my Google account settings using my phone, I found that safesearch was "locked on." It told me that my network was responsible for the current configuration.

On my phone, I turned off Wi-Fi, and voila, the safesearch setting could now be toggled off.

My Roku TV , however, only works using the local network. Realizing that the problem was a local network configuration, I was able to log into my router and adjust it's parental controls for safe browsing.

My router had a specific setting for YouTube restriction that was set to high (options being high, moderate or off).

Understand this: In order to get my Roku TV to play restricted content on the YouTube channel I had to turn off a safe browsing parental control on my router

The upside is that my router's parental controls we're being enforced even inside the YouTube channel of my Roku TV, and the downside was that my Google account settings were not ultimately authoritative.

Personally, I see this as a win for security policy (safe browsing).

Depending on perception, there are pros and cons to how this appears to be working today.

I hope this solution works for others. 

Have a great day!

did u ever find a solution to this i am having this exact same problem now, please let me know