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48chardy
Channel Surfer

YouTube TV not allowing me access to family plan because of location

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I belong on my daughter's YouTube family TV plan my name is right there along with her family members I click on my name and it immediately goes to location every time I have changed my location I do not know why this is happening. Cathy

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makaiguy
Community Streaming Expert

Re: YouTube TV not allowing me access to family plan because of location

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I'm just learning the ins and outs of this myself, in a similar situation.

I found this thread on Reddit helpful.

My understanding of all this is the Google Family Plan is meant for those living in the same household, or at least nearby.  Once in the plan you can travel and access it from different locations, but you have to log in from the Family Plan home location using your Google account at least once in each 3 months to keep your Family Plan access active.

You can do this yourself when visiting your daughter, or if your visits are more than 3 months apart, try having your daughter log into the YouTube TV account from her home location as you using your Google account email and password, and watch a couple of minutes of something.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X

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48chardy
Channel Surfer

Re: YouTube TV not allowing me access to family plan because of location

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What did you to fix the problem chardy48

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3 REPLIES 3
makaiguy
Community Streaming Expert

Re: YouTube TV not allowing me access to family plan because of location

Jump to solution

I'm just learning the ins and outs of this myself, in a similar situation.

I found this thread on Reddit helpful.

My understanding of all this is the Google Family Plan is meant for those living in the same household, or at least nearby.  Once in the plan you can travel and access it from different locations, but you have to log in from the Family Plan home location using your Google account at least once in each 3 months to keep your Family Plan access active.

You can do this yourself when visiting your daughter, or if your visits are more than 3 months apart, try having your daughter log into the YouTube TV account from her home location as you using your Google account email and password, and watch a couple of minutes of something.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
48chardy
Channel Surfer

Re: YouTube TV not allowing me access to family plan because of location

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  • Thanks it seems to be working now all on its own
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48chardy
Channel Surfer

Re: YouTube TV not allowing me access to family plan because of location

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What did you to fix the problem chardy48

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