Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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Kberry1
Newbie

Xfinity channel not working

There is only one streaming app I am having issues with. Xfinity streaming app is no longer allowing me to view content.  I have been able to view content since I had the xfinity services until yesterday when xfinity had an outage. I am getting error code tvapp-00287 on my screen sometimes. Most of the time it just have the 3 dots just circulating. I have tried to uninstall and restart the tv before I reinstall the app. I have tried different Wi-Fi networks.  Even used either net cable to plug directly into the modem. I have tried to restart my Wi-Fi devices. Nothing seems to work. It seem like it is a problem with Roku tvs not accepting the app.  The streaming app works on all my other devices that is not Roku. Need help!!!!

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andyross
Roku Guru

Re: Xfinity channel not working

It's probably a Comcast specific issue. You can ask on the Comcast Xfinity Stream forum:

https://forums.xfinity.com/categories/xfinity-stream/62877619fbd64d223bf58105