Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
kittyman
Newbie

Wrong Movie Playing, The Quick and the Dead with Sam Elliot

Wanted to watch The Quick and the Dead with Sam Elliot  (not the one with Gene Hackman). But the Wrong Movie is Playing, it is some old black and white war movie!?!?!?  This is not the first time this has happened. We have chosen other movies and the wrong movie plays?!?!?  I see other customers have similar issues with other movies too... ya'll need to fix this issue. It is very frustrating and annoying, and we end up switching to another channel. 

Please let me know when you fix this. Mom really wanted to see this movie (she is 94 and her only pastime is watching "old" westerns) Thank You

0 Kudos
1 REPLY 1
RokuCarly
Community Moderator
Community Moderator

Re: Wrong Movie Playing, The Quick and the Dead with Sam Elliot

Hi @kittyman,

Welcome, and thank you for posting here at the Roku Community!

We appreciate you bringing this to our attention and sincerely regret any inconvenience this may have caused you. Rest assured that the appropriate Roku team has already been informed about your concern and will take a closer look at this. In the meantime, your patience and understanding are highly appreciated.

Furthermore, since you indicated that it occurs in other movies, kindly let us know which movie you are referring to so we can correct it as soon as possible. We'll be looking forward to your response as we'd be more than willing to take immediate action. 

Thanks,
Carly

Carly Y.
Roku Community Moderator
0 Kudos