Channels & viewing

[MRRamsay]

Just wondering why I get prompted for  PIN for channels marked as Free? The channels I tested are usually local news channels that should not have any content restriction for age or anything like that. I am concerned that by entering a PIN, I'll start getting charged despite the channel showing as free.

I also want to put a Roku in a short term rental unit and do not want to be giving the PIN to guests, but if even some free channels seem to need a PIN, then I may have issues. Thank you.

[Anonymous · Accepted solution]

Have you checked your PIN preferences in your account? There's don't require one, require to make purchases and required to add channels and make purchases,

[DBDukes · Accepted solution]

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@MRRamsay wrote:

Just wondering why I get prompted for  PIN for channels marked as Free? The channels I tested are usually local news channels that should not have any content restriction for age or anything like that. I am concerned that by entering a PIN, I'll start getting charged despite the channel showing as free.

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You can change the PIN settings to only block purchases, and not require a PIN for downloading apps. That's a setting you can reach from https://my.roku.com

If you are using this at a rental, try using the Guest Mode, as it won't require a PIN to add apps. Nothing will be tied to your account. It's a temporary setup that goes away when Guest Mode ends.

[MRRamsay]

Thank you. I had not notices that during setup. It did resolve my issue.