Forum Discussion

Mionephoenix's avatar
Mionephoenix
Reel Rookie
5 years ago

Why does Netflix keep stopping / freezing on Roku?

For about the last week my Netflix channel is very slow and then freezes while trying to stream on my TCL Roku TV. I checked for updates, nothing. I deleted and re-downloaded the channel, nothing. My...
Netflix Troubleshooting
Daviducf899's avatar
Daviducf899
Newbie
4 years ago

This is happening to me also on my new 75” TCL Roku  

RokuMary-F's avatar
RokuMary-F
Community Moderator
4 years ago

Hi Daviducf899,

Thanks for reaching out to the Roku community!

Can you please provide us with more specific information about the issue you are experiencing? What are you seeing on screen? Can you provide a screenshot of the issue you are experiencing? Does the issue only occur on a specific channel or all channels on your Roku device?

As a first step, could you try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

To help troubleshoot the channel playback issue further, follow this link: How to resolve a channel playback issue | Official Roku Support 

Please keep us posted and we'll continue assisting you from there.
 

Best regards,
Mary

  • drewumass's avatar
    drewumass
    Newbie
    4 years ago

    I am having the same issue.  Roku streaming 4k stick.. I launch Netflix... select title...select play and title plays for a few seconds and freezes.  I tried different titles and profiles...I have tried reinstalling the app... restarting the Roku... resetting the network connection.. ensuring I am on the latest version of all sw.  All other apps run fine on Roku and my Netflix account works great on other non-Roku devices. 

    I escalated to Netflix and made Roku aware.