We do apologize for the inconvenience this has caused.
Since you are still experiencing the same problem from one channel, videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help.
Channels on Roku are maintained by the channel developer themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from them.
You can reach Netflix Support here: Netflix Help Center
All the best,
Kariza
This is happening to me also on my new 75” TCL Roku
Hi Daviducf899,
Thanks for reaching out to the Roku community!
Can you please provide us with more specific information about the issue you are experiencing? What are you seeing on screen? Can you provide a screenshot of the issue you are experiencing? Does the issue only occur on a specific channel or all channels on your Roku device?
As a first step, could you try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.
To help troubleshoot the channel playback issue further, follow this link: How to resolve a channel playback issue | Official Roku Support
Please keep us posted and we'll continue assisting you from there.
Best regards,
Mary
I am having the same issue. Roku streaming 4k stick.. I launch Netflix... select title...select play and title plays for a few seconds and freezes. I tried different titles and profiles...I have tried reinstalling the app... restarting the Roku... resetting the network connection.. ensuring I am on the latest version of all sw. All other apps run fine on Roku and my Netflix account works great on other non-Roku devices.
I escalated to Netflix and made Roku aware.
