Channels & viewing

[MarkWM1]

We subscribe to Hallmark+ through Roku. Season 3 of 1 show has started, but does not appear on the Roku version of Hallmark+ on our TV. The show is The Way Home. Why are we not seeing season 3? Regular Hallmark+ (directly) has it, but of course I am not subscribed through them.  Roku version on my TV of Hallmark+ only shows seasons 1 and 2.  What gives?

[RokuTakashi]

Hi, @MarkWM1 

Thanks for posting, and welcome to the Roku Community.

We appreciate you for bringing this to our attention. This has been reviewed by our team, and we will work on this at the earliest to ensure that the episodes of The Way Home on Hallmark through The Roku Channel will be available.

We'll keep this thread posted with updates.

Thanks,
Kash

[Broadus]

I was wondering the same. I think this episode has been up on other sites that offer Hallmark+ subscriptions since Saturday evening, with Roku being the exception. 

[machineop121]

I'm having the same problem but,there's no answer,I might as well cancel

[RokuTakashi]

Hi, Community users!

We are glad to announce that the issue has been resolved, and  Season 3 of The Way Home on Hallmark through The Roku Channel is now available.

We encourage you to check the content and confirm with us.

Keep us posted if the content is still missing, or feel free to reach out to us if you have further concerns or inquiries. We're here to help.

Happy Streaming! 💜
Roku Community Team

[Katie89]

Why isn’t episode 8 of season 3 available? 

[RokuRiamie-D · Accepted solution]

Hi @Katie89,

Welcome to the Roku Community!

We understand that you are missing episode 8 of season 3 of The Way Home TV series. No worries, we are here to assist you.

Episode 8 of Season 3 of The Way Home is now available on Hallmark+ through The Roku Channel. You can also watch it on The Roku Channel's website.

We also suggest you try the following:

Update the channel:

1. Highlight the app
2. Press the star (*) button on your Roku remote
3. Check for updates

Restart your Roku device:

1. Select Settings
2. System
3. Power. If you do not see a Power submenu, skip to the next step
4. Select System restart.

For more help, please visit our Roku support article: Issues playing shows and movies on your Roku device.

Please let us know if the issue continues.

Cheers,
The Roku Community Team

[Me-too]

Why isn’t season three episode 10 showing up? The episode has been released.

[RokuRiamie-D]

Hi @Me-too,

Thanks for posting in the Roku Community!

We understand that you are missing Episode 10 of The Way Home Season 3 on Hallmark+ on the Roku Channel. We are here to assist you with this.

Please be informed that Episode 10 of The Way Home is already available on Hallmark+ on the Roku Channel. For reference, please visit the Roku Channel store website.

We recommend you try the troubleshooting steps that we have provided above this page, and if the issue continues, please let us know.

Cheers,
Roku Community Team

[MarkWM1]

Now, extra episodes 11 and 12 do not appear.  How to resolve?