Channels & viewing

[JBaller]

John,

Respectfully, quit dicking us around. This thread is 9 pages long of people reporting the same issue for months. Peacock HDR is broken on Roku. Period. Full stop.

This thread blows up every major NFL game (get ready for another several dozen posts tonight). Asking for more information is insulting. Log a ticket with the developerment team and fix the issue.

[Jamsta5]

This solution works. I took a screen shot of this post so that I can remember how to switch it back later. Thanks! 

[YoooJoe]

I appreciate the response - even if it is clearly an automated response. All relevant details have already been provided by other users.

I do provide support to other family members. Some are more technically adapt than others. Trying to explain how and when to use dev mode is not a realistic solution. Hopefully I can talk someone out of buying a new TV to go with the new printer and internet provider.

[Susiesl]

Roku you are going to have a lot of very upset people that purchased Peacock to watch the Dolphin/KC game with these washed out colors. Normal shows look fine, must be live tv like football games. Get it fixed!

[Susiesl]

Happened to with the Bills game to me and now with the Dolphins game and they ARE MY team, not happy.

[df9]

Stop it John. There are 100 posts saying the same thing. Your post just makes all Roku employees sound like they can’t read.

[RBull74]

Having the same problem. Paid for a new subscription just to watch the football game tonight. It's obvious this has been a problem for a long time.  It's disappointing I didn't find a solution on this thread.

[JBaller]

I posted a solution on page 1 if you scroll back. You have to turn off HDR.

[Tqol]

FWIW, I had this problem in November. I reported it here. I followed these posted instructions to create an issue report tracker.

when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID

There has been no followup from Roku support, but tonight I did not have the problem with the NFL games on Peacock. I double checked that HDR was on. I created another issue report tracker, and noticed the GC version had changed.

Previous GC version was 10.2.51. Software and build are the same.

The issue appears fixed for me, but I don't know why.

[Gregsfalco]

This worked for me. Thank you! 

Roku, if you can fix this so we don't have to turn off HDR every time, that would be great!