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Davero1961
Newbie

Volume is too loud on commercials too low on shows/movies

I can't hear anything that I attempt to watch on Plex! The volume is lower than a whisper! Plex needs to resolve this issue or I will remove it! 

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4 REPLIES 4
Crr123
Newbie

Re: Volume is too loud on commercials too low on shows/movies

Jeez you would’ve thought it be fixed by now 😕

Scamper
Reel Rookie

Re: Volume is too loud on commercials too low on shows/movies

Did that auto settings long time ago but still program volume lower than any other stream service and commercials so loud have to run back to remote to turn down , no other service has this problem 

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RokuMary-F
Community Moderator
Community Moderator

Re: Volume is too loud on commercials too low on shows/movies

Hi Community users,

Thanks for reaching out to the Roku Community.

We would like to know how to identify and resolve any audio issue you are experiencing when playing content during commercials.

For us to better understand the issue you are experiencing, can you please provide us with more detailed information about the issue you are experiencing?

  • When did this issue first start occurring?
  • Does this happen on all movies/shows or just specific titles?
  • Which streaming channels are you experiencing this issue on?
  • Please cite specific content title examples that you have tried to play on The Roku Channel or any channel that is experiencing an issue
  • What are the steps to reproduce the issue you are seeing?

We look forward to hearing from you and looking closely into this issue. Thank you!


Best regards,
Mary

Mary F.
Roku Community Moderator
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edroksense
Roku Guru

Re: Volume is too loud on commercials too low on shows/movies

This happen also some freevee movies like Escape from new york.

Adjusted tv volume to nearly maximum and when ad is played it is too loud.

Very funny. I do not know if the fault is from roku tv or roku player.

 

 

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