Channels & viewing

[Jennifer46]

I can go into the Viki app and choose a show. I start to watch the show and within a few minutes, I’m sent back to the home screen on my tv. I have three Roku devices and it does this on all of them. This is the fourth time in two times. The last time it was fixed on November 5th and now I’m on day 4 on being unable to watch this app that I pay for. I’ve reset my tv and reinstalled the app and nothing worked.

[RokuTakashi · Accepted solution]

Hi, @Jennifer46 

Thanks for posting, and welcome to the Roku Community.

We understand the issue you have encountered with the Viki app on your Roku device and acknowledge the steps you have taken in an attempt to resolve the issue. 

For this matter, it is advisable to contact the channel provider's support team directly for further assistance. They may offer a potential workaround or indicate whether an update to their application on the Roku platform is required. It is important to note that the majority of channels available on Roku are developed and maintained by the respective channel providers.

For more information, you can reach out to them at Viki Support

We hope this will be sorted out soon.

Best wishes,
Kash