I haved added VTV Go channel to my Roku. But it does not work. The video on VTV Go stayed loading 13% all the time….
Please check it out!
https://channelstore.roku.com/details/f7c9a447e0d5a668410578b27f7ab49a/vtv-go-for-roku
Hi there @Namhoang_96,
Thanks for reaching out! Channels are responsible for their channel packages, so go ahead and let the channel provider know of the issue directly. This is a smaller channel that we are unable to reach out to.
In some countries, we do not offer Search, but we really appreciate your feedback here and hope to expand our feature sets in the future.
Hi @Namhoang_96.
A warm welcome here at the Roku Community!
We recognize that you have issue with regards to the VTV Go channel that you added on your Roku streaming device and this is not the experience we want you to have. No worries, we're here to find you the best resolution.
To troubleshoot your Roku streaming device, we need to remove the VTV Go channel first by pressing:
After that, reboot your system by pressing:
And then add the channel back again.
If the issue still occurs, keep us posted and we will be happy to continue assisting you.
All the best,
Carly
Hi Carly,
I had followed your instruction but it seems that it still does not work. When I opened the channel and selected video, it kept "Loading 13%" status all the time.... I think that Roku should contact to the developer of VTV Go to fix this. Please let me know if i can do anything else and let me know when I can use this channel.
By the way, why Roku does not allow user use Search channel function? I don't see it. I have scrolled down 1000 channels to find my favorite ones?
Hi there @Namhoang_96,
Thanks for reaching out! Channels are responsible for their channel packages, so go ahead and let the channel provider know of the issue directly. This is a smaller channel that we are unable to reach out to.
In some countries, we do not offer Search, but we really appreciate your feedback here and hope to expand our feature sets in the future.
I have had the same problem for most of a year. It is not correct to say that this is a smaller channel. VTVGO is the app for Vietnam National TV which includes 18+ live and replayable TV channels which are the mainstay of TV in Vietnam. The VTVGO app continues to work from a browser but for those of us who want to get all 18+ VTV channels on our Roku, to make the Roku our only TV remote, we need to have it work on the Roku. It may be considered a small channel because it doesn't work on Roku now (but it did work about a year ago). The potential is for millions of views and, just in Vietnam, not counting the millions of Vietnamese outside Vietnam, there could be millions of new customers for Roku remotes.
John Davis
I add VTV Go but cannot open the chanel. The chanel failed to launch/load/start