Channels & viewing

[Mmactavish]

I can’t watch Netflix. It says you seem to be using a VPN or proxy. Please turn off any of these services and try again. 
I factory reset the ruko and re logged into everything and it’s still saying the same error??

[shafique]

The Netflix error suggests your Roku is still detecting a VPN or proxy. Try turning off any VPN or proxy on your router or device network settings. If the issue persists, contact your internet service provider to ensure no VPN/proxy is being used.

[RokuCarly]

Welcome to the Roku Community, @Mmactavish!

Thanks for reaching out. We'd be happy to share further information about this. 

Are you connected to a VPN? If so, please be advised that it can cause playback issues or no playback at all. Content providers continue to update their security measures to prevent unauthorized viewing, and it's possible a change was made that prevents your VPN from working.

This is by design and intended, but using your standard ISP without the VPN will be the solution here.

We hope you find this information helpful. Feel free to reach out anytime you need help. 

Best regards,
Carly