I have tried power reset. I also viewed a post talking about "clicking left within PBS app". Within PBS app, all arrow functions result in no new menu. The only option is to "Activate Now". I do not have Passport and only want to view streaming.
Even if you don't have Passport you still need to activate. As I recall, basically you just need to give them your email address and tell them what your local PBS station is. It's been a while since I activated the app but I think that's it. (I don't have Passport either.)
I have wrestled with PBS tech services for months now, and apparently you can't stream PBS on a smart TV. I just forked over $%120 for two years of Passport ad it is useless.