Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
wktaylor2
Newbie

Unable to Log In to Spectrum App

Yes, others are having the same issue. When starting Spectrum on Roku devices spectrum login credentials are not being remembered. I dont have this issue with my PC or Android tablet.  

0 Kudos
3 REPLIES 3
RokuEuniceL
Community Moderator
Community Moderator

Re: Unable to Log In to Spectrum App

Hi @wktaylor2,

Greetings from the Roku Community!

We're glad to assist you with your problem with Spectrum's log-in credentials not being remembered. What Roku device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV—specify TV) Have you tried logging in with your credentials on Spectrum to see if you can still sign in?

We'll be waiting for your response.

Kind regards,

Eunice

Eunice L.
Roku Community Moderator
0 Kudos
wktaylor2
Newbie

Re: Unable to Log In to Spectrum App

Interesting responses back from Spectrum Support:

After further research, the Spectrum TV app is requiring you sign in every time because you do not have Spectrum internet. It is a security feature to make sure you are the one trying to access it.

Correct. Anytime you access the Spectrum TV app, you will be required to sign in. I do apologize for the inconvenience.

 

0 Kudos
wktaylor2
Newbie

Re: Unable to Log In to Spectrum App

am using two roku 4800x device and one roku ready tv

0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.