Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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esqknight
Channel Surfer

Uh oh an error has occurred, but we're working on fixing it. we'll be up and streaming again ...

This problem only exists for the standalone Paramount Plus app.  We started getting this error a few days ago and have found no solution. We uninstalled and re-added the channel back. We reset the roku box. We even unplugged or modem and router.  It still doesn't work.  All other channels work fine.

39 REPLIES 39
RokuEuniceL
Community Moderator
Community Moderator

Re: uh oh an error has occurred, but we're working on fixing it. we'll be up and streaming again ...

Hi @esqknight,

Greetings from the Roku Community!

We're glad to assist you with your problem streaming the Paramount+ app. If the issue persists on one channel after attempting the troubleshooting steps and the videos from other channels play fine, please contact the Paramount+ channel's customer support team to report the issue and get help. The channel developers themselves maintain channels on Roku. In this case, an issue within that specific channel likely needs to be addressed with an update from them.

We hope this issue gets fixed soon.
All the best,
Eunice

Eunice L.
Roku Community Moderator
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esqknight
Channel Surfer

Re: uh oh an error has occurred, but we're working on fixing it. we'll be up and streaming again ...

Is this a widespread issue being reported with the Paramount Plus standalone channel on Roku?  I'd imagine if there was an issue with the app, it would be effecting a large # of people using that channel on Roku devices.

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makaiguy
Community Streaming Expert

Re: uh oh an error has occurred, but we're working on fixing it. we'll be up and streaming again ...

@esqknight-

No problem here on the Streaming Stick 3600 that I have hooked up to my monitor.

When problems are confined to a particular channel, it may be that the channel did not install correctly, has received a faulty update, or has subsequently gotten corrupted. A reinstall of the channel to assure you have a good copy of its latest version may fix the problem, so that is the first thing I would try. Remove/reinstall procedure:

Remove/reinstall procedure:

  1. Highlight channel on home screen.

  2. Press * key on the Roku remote and choose Remove channel option.

    [Note: If this channel is one for which you have a paid subscription through Roku, there will be a "Manage subscription" option instead of a "Remove channel" option. Click this and follow the prompts to cancel your subscription. Now the "Remove channel" option will be shown and you can proceed to remove the channel. (Your subscription will continue to run for the rest of the prepaid subscription period, but will no longer auto-renew at that point. After re-installing the channel you can reinstate your subscription to restore its auto-renewal if you like.)]

    This will remove the channel from ALL Rokus linked to this Roku account.

  3. IMPORTANT- IF YOU SKIP THIS STEP YOU MAY NOT GET A CLEAN RE-INSTALL:
    Restart the Roku to clear its memory. Depending on your Roku model you'll find the System restart option under Settings > System > Power or if you have no Power option, under Settings > System. Repeat on any additional Rokus linked to this Roku account.

    [Note: For Roku TVs (i.e. ones with Roku capability built in) with "Fast Start" enabled, turning the TV off/on just puts it in/out of a standby state and does not give you a full restart. Use the menu options listed above.]

  4. Reinstall the channel to your Roku account via the Roku Home page Streaming Channels menu option. This will install the channel on all Rokus linked to this Roku account.

Notes:

  • The channel will be added to the END of each Roku's channel grid.
  • The Roku on which you performed the reinstall should get the installation immediately. Other Rokus linked to this Roku account may not get the channel until their next automatic update check. You can force an immediate update on any unit via Settings > System > System update.
  • If channel requires a login, you may need to log in anew.

If the problem persists at this point, it typically means the current version of the channel app has a problem that must be addressed by the channel itself as they are the ones that create the Roku-compatible version of their app and provide it to Roku.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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esqknight
Channel Surfer

Re: uh oh an error has occurred, but we're working on fixing it. we'll be up and streaming again ...

I appreciate the help but so far, not luck. We have an Roku. I removed the channel and tried starting the box both from the menu and pulling the plug on the back and added the channel back. Still the same error with Paramount Plus.  It seems as though at least so far no one with this weird issue has found a solution. 

Ctrivino
Reel Rookie

Re: Uh oh an error has occurred, but we're working on fixing it. we'll be up and streaming again ...

I am also having this issue. It started for me yesterday. I have tried all the remove and restarts as well. 

esqknight
Channel Surfer

Re: Uh oh an error has occurred, but we're working on fixing it. we'll be up and streaming again ...

Thanks for posting also. We have a Roku Ultra. Adding on the off chance it is model specific.

My issue started yesterday as well. So Roku should know this is more wide spread and it started yesterday for at least some people

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djmercury1
Binge Watcher

Re: Uh oh an error has occurred, but we're working on fixing it. we'll be up and streaming again ...

I have the same issue, for over a week now.  Tried all the usual fixes to no avail.  

Sp00n
Channel Surfer

Re: Uh oh an error has occurred, but we're working on fixing it. we'll be up and streaming again ...

Same thing here (across all devices - Express, Ultra, and my Android 10 phone)

I'm very tech savvy, tried ALL the things (clear cache, clear data, uninstall, restart/power cycle, reinstall). Re-entering login info is where progress stops on all devices.

How many of you get your subscription through Google Play Store? I'm leaning towards that being the culprit, given the above.

Ctrivino
Reel Rookie

Re: Uh oh an error has occurred, but we're working on fixing it. we'll be up and streaming again ...

It’s weird, works on my laptop, my iPhone, my Apple TV, but not my TCL Roku TV.