Channels & viewing

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Tubi not loading on screen

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I just started having this problem now. The tubi channel wont load, i deleted the app, rebooted, re install the app same issue, stuck on loading page. 

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RokuJanadeeK
Community Moderator
Community Moderator

Re: Tubi not loading on screen

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Hi @Jessical6719 and @Chefdryden,

Thank you for reporting this issue on the Roku Community!

We understand that you are having issues streaming the Tubi channel, and we appreciate the troubleshooting steps you have taken.

We would recommend the correct troubleshooting sequence below:
  1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
  2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
  3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

If the issue persists, we highly suggest that you contact Tubi Support, as they may know about this issue. Further, they are the best person who could address this playback concern, as this issue may need an update from them in order to function properly on the Roku platform.

Let us know if you have further inquiries.

All the best,
Janadee

Nadee K.
Roku Community Moderator

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2 REPLIES 2
Chefdryden
Newbie

Re: Tubi not loading on screen

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Tubi won’t load. It just sits on the logo page. I’ve tried restarting my tv but it remains the same. 

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RokuJanadeeK
Community Moderator
Community Moderator

Re: Tubi not loading on screen

Jump to solution

Hi @Jessical6719 and @Chefdryden,

Thank you for reporting this issue on the Roku Community!

We understand that you are having issues streaming the Tubi channel, and we appreciate the troubleshooting steps you have taken.

We would recommend the correct troubleshooting sequence below:
  1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
  2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
  3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

If the issue persists, we highly suggest that you contact Tubi Support, as they may know about this issue. Further, they are the best person who could address this playback concern, as this issue may need an update from them in order to function properly on the Roku platform.

Let us know if you have further inquiries.

All the best,
Janadee

Nadee K.
Roku Community Moderator
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