Channels & viewing

[dan1979]

A lot of the time when I search titles, they aren't up to date with results. Latest one is the movie Terrifier, only shows the Spanish version on Tubi in results as an "Alternate Version". It was the only result I could select to watch for free. After I selected it, I exited out of the movie to search within Tubi for the English one and found it. After I watched it, I found Prime Video had it. Things like this happen often, it's unnaceptable and makes me want to a different streaming device. I paid for no ads on Prime, that result should be in the search results. I sometimes search and select titles from Paramount+ to find they aren't on there. Anyone else?

[RokuCarly]

Welcome and thank you for posting here in the Roku Community, @dan1979!

We appreciate you reaching out for support here about the Search option directly on your Home screen. Rest assured that we'll review your concern thoroughly. 

Kindly try checking for software updates on your device to see if any are available. You may do this by navigating to your Home screen. Scroll up or down to select Settings > System > Software update > Check Now. After doing so, let us know your current running software version.

Once we have this information we'll be able to coordinate this with the team for additional reinforcement. We'll be anticipating your update.

Best regards,
Carly

[dan1979]

I updated/rebooted and have this, Terrifier is still not in the search results after doing this.

Software version: 13.1.4

Build: 1510

[RokuCarly]

Hi, @dan1979.

Thanks for keeping us informed. We'll have this reviewed. 

Let us know if there's anything else we can be of assistance with. In the meantime, thank you for your kind understanding.

Regards,
Carly