Thanks for following up.
We want to make sure that you're getting the most out of your subscription. May I please have some additional information about the issue, to clarify, your subscription is through The Roku Channel? Kindly also provide the information needed below:
- The specific season and the episode of the issue
- Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
- Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
Keep us posted. This will help us ensure that we are reporting the correct information to our support team.