Channels & viewing

[mjbcbus]

Since Roku owns This Old House, why aren’t seasons 6-28 on the premium This Old House channel I’m paying for?

[RokuDanny-R]

@mjbcbus

Thanks for the post.

Can you please clarify the issue you are experiencing? What channel are trying to stream content from? 

For more information about that channel's features and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

Thanks,
Danny

[mjbcbus]

I pay to the premium This Old House app on Roku. Season 6-28 are not available. That's a very large chunk of not available seasons when I'm paying specifically for this show.

[RokuNimfa-C]

Hi @mjbcbus, 

Thanks for following up. 

We want to make sure that you're getting the most out of your subscription. May I please have some additional information about the issue, to clarify, your subscription is through The Roku Channel? Kindly also provide the information needed below:

• The specific season and the episode of the issue 
• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

Keep us posted. This will help us ensure that we are reporting the correct information to our support team.


Regards,
Nimfa