Channels & viewing

[Jalilvand]

The Weather Network App stays in screen green and shows nothing. I have been this problem since ten days ago.

[makaiguy]

When problems are confined to a particular channel, it may be that the channel did not install correctly, has received a faulty update, or has subsequently gotten corrupted. A reinstall of the channel to assure you have a good copy of its latest version may fix the problem, so that is the first thing I would try. Remove/reinstall procedure:

Remove/reinstall procedure:

1. Highlight channel on home screen.
   
   
2. Press * key on the Roku remote and choose Remove channel option.
   
   [Note: If this channel is one for which you have a paid subscription through Roku, there will be a "Manage subscription" option instead of a "Remove channel" option. Click this and follow the prompts to cancel your subscription. Now the "Remove channel" option will be shown and you can proceed to remove the channel. (Your subscription will continue to run for the rest of the prepaid subscription period, but will no longer auto-renew at that point. After re-installing the channel you can reinstate your subscription to restore its auto-renewal if you like.)]
   
   This will remove the channel from ALL Rokus linked to this Roku account.
   
   
3. IMPORTANT- IF YOU SKIP THIS STEP YOU MAY NOT GET A CLEAN RE-INSTALL:
   Restart the Roku to clear its memory. Depending on your Roku model you'll find the System restart option under Settings > System > Power or if you have no Power option, under Settings > System. Repeat on any additional Rokus linked to this Roku account.
   
   [Note: For Roku TVs (i.e. ones with Roku capability built in) with "Fast Start" enabled, turning the TV off/on just puts it in/out of a standby state and does not give you a full restart. Use the menu options listed above.]
   
   
4. Reinstall the channel to your Roku account via the Roku Home page Streaming Channels menu option. This will install the channel on all Rokus linked to this Roku account.
   
   

Notes:

• The channel will be added to the END of each Roku's channel grid.
• The Roku on which you performed the reinstall should get the installation immediately. Other Rokus linked to this Roku account may not get the channel until their next automatic update check. You can force an immediate update on any unit via Settings > System > System update.
• If channel requires a login, you may need to log in anew.

If the problem persists at this point, it typically means the current version of the channel app has a problem that must be addressed by the channel itself as they are the ones that create the Roku-compatible version of their app and provide it to Roku.

[Ben_Ott]

Yes this app doesn't work anymore.

[makaiguy]

I installed The Weather Network to investigate.  Should be a new, uncorrupted, installation.

It loaded to its blue splash screen, but then did nothing beyond that.  This on a Streaming Stick 3600.

[denhow]

On the Help section of their website there are several statements about a recent "cybersecurity incident". They indicate that services have now been restored. But obviously it's not working on Rokus. What troubles me is that I couldn't find any mention of Roku anywhere on their site. I left a message to report that service on Roku is still not working and I also asked if Roku is still a supported platform.

I have not yet received a response.

[ChrisTopher01]

Please post resolution when you get one. Been having the same issue for over a week.  Works on my phone no problem.  Going to delete weather network app until it’s fixed and just use phone.  

[denhow]

This is the current statement on The Weather Network's website at https://help.theweathernetwork.com/hc/en-us

There's still no specific mention of Roku devices:

September 20, 2023: Pelmorex continues to work diligently towards restoring full weather information and alert services in response to the cyberattack on some of its data systems last week. While most of our services are already up and running, you may still encounter occasional system issues as we diligently work towards returning to normal operations. We kindly recommend updating your Apple or Android applications through the Apple Store or Google Play Store to ensure you have all the latest updates and improvements. These updates are required as a result of restoring our weather information services and are not security-related. Rest assured; we will keep you informed of our progress every step of the way. We sincerely apologize for any inconvenience this disruption has caused you, and we genuinely thank you for your ongoing patience and trust in us. Warm Regards, The Weather Network Team

[RokuTakashi]

Hi @ChrisTopher01,

Thanks for posting here in the Roku Community.

We hear you and understand the issue you're currently experiencing. It seems like @denhow provided a statement coming from The Weather Network's support. Additionally, we recommend directly contacting them and inquiring further about this as this can be addressed on their end by working on an update for a solution.

We hope for your understanding regarding this.

All the best,
Kash

[denhow]

Progress!

The Weather Network app no longer hangs at startup. It loads and appears to work. However it's reporting that the current temperature at my location is 167 degrees Fahrenheit, with a Feels Like of 174!

To be fair, the 14 days forecast has reasonable numbers.

So not quite everything has been fixed yet. But it's getting there.

[makaiguy]

@denhow-

Sounds like your temp was 75°F and it ran a temperature conversion in the wrong direction.

75°C = 167°F