Channels & viewing

[Kardav]

same message we get.  

Try again.... but no go since Feb/March!

[Kardav]

No on demand used with us. 

Simply turn on the TV, click on the Roku app to open it and about 60 seconds later that's the message.  Not available,  try again later.  3 months later still no joy here.  

But Plex works great.  

[longpath]

Exact same issue here.  Using the Roku app on a Samsung 65".  Worked fine before but no longer works and I get the same message everyone else is reporting.  Tried a chat session with Tech Support but they were of no assistance and did not seem to clearly understand the problem.

[Bobfro29]

Exact same issue here.  Using the Roku app on a Samsung 55" series 6 streaming on xfinety.   WTF.....

[longpath]

I have communicated both online and by telephone with Roku tech support about this issue.  All other apps on my Samsung 65" work fine.  Only the Roku app stopped working.  Roku tech support has no idea what the issue is.  They told me someone from the Roku Concern Team would call me back and of course no one ever did.  Roku insisted this is a Samsung issue so next I contacted Samsung tech support by telephone.  The Samsung tech support rep was very helpful and took remote control of my TV to troubleshoot this issue.  While I was on the phone with Samsung they requested permission to delete and reload the Roku app which we did.  Nothing changed, it still does not work.  Samsung determined my TV has the latest firmware, is working 100% correctly, and there are no issues with it.  Again all of the other apps still work.  Samsung advised this is a Roku issue and recommended I contact Roku again. 

Roku refuses to admit there is an issue with their app and has no interest in fixing it.  It is a waste of time to contact them.  I classify this as horrible customer support by Roku.

[Robinund]

I finally found the answer for everyone. You need to buy their streaming device! No wonder no body from Roku would answer the thread. Arrgghhh took me 3 months but I finally figured it out on my own after hours and hours of calls and messages with the Roku support team! Isn't that terrible=( I hope this helps. Bought mine at target for $ 19.99

[BigTom]

Thanks for the solution.  Specifically what ROKU device does one need to buy for about $20 to make the ROKU channel work again on an old Samsung Smart TV?

[longpath]

Thank you for the information.  I will try this out.

[BigTom]

After you try it out and it works, please tell me what Roku streaming device you used that actually works.  Thanks

[longpath]

The Roku app is working again on my Samsung 65".  Recommend you verify that you have the latest software version.  The app that works now is ver 1.1.47 dated 7/15/24.  Go to Settings/Tools/App Info to check which version you have.  The list of menu options including Search and Settings moved from the far left side of the screen to the top of the program icon listings.  Scroll through the program icons until you find Settings.