Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

TSN asking fir subscription to watch but I have it through a service

I have TSN through my satellite service.  When I sign in through Roku it won’t let me watch anything saying I have to subscribe.  I already have it through Shaw Direct.  The TSN app works fine on my phone.  Streaming through my phone and not being able to use it while watching is getting annoying.  Why won’t the app work on Roku?

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Community Streaming Expert

Re: TSN asking fir subscription to watch but I have it through a service


From the TSN streaming faqs page,, after you select "Sign In", you should be seeing a tab that says "I am a TV Subscriber".  (this is where you should be able to enter your Shaw Direct credentials).

How to Login to via TV Service Provider -

If still having issues, you may need to contact either TSN or Shaw to see why the credentials are not being recognized.


1-833-TSN-HELP (1-833-876-4357), or or by email at


1-888-472-2222, or

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660x, Premiere+ 3921, Express 4k+ 3941
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