Channels & viewing

[Pharmboy1603]

I am no longer able to access movies on Roku’s WatchTCM App. I can  access the Host Intro’s but not the actual movies.  It appears to be an issue that developed in the last week.  I have tried reloading the App and signing out and back in.  My cable provider was not helpful, nor was TCM.  Any ideas?

[RokuEuniceL]

Hi @Pharmboy1603,

Welcome to the Roku Community!

We're happy to assist you with your problem on TCM. We'd like to know more about the issue you ran into.

• What device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV; specify TV)
• Are you getting error messages or error codes while playing content?
• What do you see on your screen when trying to play content?

With detailed information, we will be able to assist you further.

Best regards,

Eunice

[makaiguy]

@Pharmboy1603-

Try it again.  It still was not working this morning, but I checked again this afternoon (Thursday 7/20/23) and found the latest few entries now played properly.  I went back and spot checked about 20 entries from the last several weeks and they all played.

This was on two different Rokus: Streaming Stick 3600 and Streaming Stick 4K+ 3821

[makaiguy]

Ah, nuts.  We're not out of the woods yet.  They just added Rebel Without a Cause, and it WON'T play for me.

[Anonymous]

@makaiguy 

OK I can confirm. Only host intro button visible. Also noticed the top row on the home page where the featured stuff usually is located is blank. "They're tearing us apart".

[makaiguy]

I just received the following email in response to contact I made with them over this issue some time ago:

Hi there,
 
Over the last few weeks, Warner Bros. Discovery has been dealing with a technical issue that has affected several of the company's apps, including Watch TCM. This is a high priority for the network, and our team is working hard to get it back up to speed.
 
We appreciate your patience and will keep you informed as more updates become available.
 
 
Best Regards,
TCM Customer Support