Channels & viewing

[lisabruni]

We have a Roku TV in our living that has no issues at all, but the TV that uses a Roku small box in our bedroom which is right next to our router have been lately buffering.  My wife can be watching tv in there and within 15 mins of her starting the system starts to buffer.

We have been thinking if maybe the Livingroom tv or my PC (which is hardwire to the router) maybe pulling more but why would it have just started doing this a month ago, it should have been doing it from the start.  I had to stop her last night just from kicking the tv she was so mad that it kept buffering and buffering, we even switched Roku boxes and it still does it, what is causing this issue?

Our internet/cable provider is Spectrum.

[makaiguy]

You don't mention the TV being hard wired, so I assume it is connecting to your home network via WiFi.

If your router is using a WiFi channel that receives a lot of interference it can severely impact WiFi performance.  The crowded 2.4 GHz WiFi band is particularly susceptible to this, since in addition to other nearby routers, this band is also used by many other WiFi-controlled devices, Bluetooth applications, and microwave ovens.

If you have access to your router's control panel, see if changing the channel it is using helps with your situation.  In the 2.4 GHz band, Rokus can use channels 1-11 as are used in North America, but not 12-14 that are used in some other regions.  Channels 1, 6, and 11 do not overlap each other and so may give the best chance at reducing interference, but depending on what channels your neighbors may be using others may give better results..

[lisabruni]

No once he put the TV on Ruko, we got rid of the cable box so yeah the TV is wifi,  we have tried swapping out Roku streaming boxes but still did it, I was thinking maybe both of them were going bad already and just a new one would fix the issue. but this problem just started after Spectrum did their update like a month ago.

[RokuEuniceL]

Hi @lisabruni,

Thanks for posting here in the Roku Community!

We're glad to assist you with your problem connecting your Roku device to the network. Please try to restart the modem and router by unplugging them from the wall outlet for a minute and plugging them back in. Restart cleans out the cache to keep it running more smoothly and allows the router to re-select the least crowded channel for each frequency, which means a stronger connection to your devices. Do you have cellular data? If the issue persists, try connecting your Roku device to your hotspot.

Let us know how it goes, and we'll be glad to assist you further.

Kind regards,

Eunice