Channels & viewing

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Subscription App Not Playing

Ordered Paramount+. P+, in app settins, acknowledges I have the subscription. But I cannot access any components of the channel. I am asked to change my subscription from the P+ and Showtime to just the P+.

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RokuCarly
Community Moderator
Community Moderator

Re: Subscription App Not Playing

Warmest welcome here in the Roku Community, @Boomerhickey!

Thank you for letting us know about the issues you've been having with accessing the Paramount Plus channel. We'd be happy to assist you further with this. 

Before we proceed, could you please confirm whether you're accessing the channel via the standalone Paramount Plus channel or inside The Roku Channel? We highly recommend accessing the standalone Paramount Plus channel directly in this case.

If the same error message occurs, kindly try to troubleshoot the channel by following the steps provided below:

  1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
  2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
  3. Re-install the channel: navigate to your Home, scroll and choose Store, look for the app, then press Add channel

Please let us know how it goes so we can continue assisting you from there.

Best regards,
Carly

Carly Y.
Roku Community Moderator
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