Forum Discussion

Jgrabb's avatar
Jgrabb
Reel Rookie
3 years ago
Solved

Spectrum tv app needs to be signed into everytime

Since spectrum updated their tv app. Everyday I have to sign into this app to use it on 2 different Roku sticks , they say it's a modem BUT every other streaming app under the sun but spectrums work fine, so I can't believe that solution at all

  • RokuJechealR's avatar
    RokuJechealR
    2 years ago

    Hi DTFit,

    Welcome, and thanks for your first post in the Roku Community!

    We appreciate you for taking such fantastic troubleshooting steps. You'll want to contact the channel provider's customer support to report the issue and get further assistance.

    Please be advised that the channel providers develop and maintain many channels on Roku.
    You can reach Spectrum support here.

    Please let us know if there's anything else we can do to help.

    All the best,

    Chel

12 Replies

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  • tomklem's avatar
    tomklem
    Newbie
    3 years ago

    Any update on this? My Roku TV makes me sign into Spectrum app every other day. No other apps do that. I have Spectrum app on my Samsung tv and it does not reset my profile like ROKU does.

    • Jgrabb's avatar
      Jgrabb
      Reel Rookie
      3 years ago

      Nope, spectrum tech of their app told me too bad, not enough people with the issue you should complain too, who knows

      • MzGina's avatar
        MzGina
        Newbie
        3 years ago

        I just installed my Roku stick11/24/22 and everything was working fine. I tried to switch to spectrum yesterday morning 12/05/22 and it started buffering and switched to the message something went wrong rip-999. I reinstalled the spectrum app and it still wouldn’t open back up. Any suggestions?

  • DTFit's avatar
    DTFit
    Newbie
    2 years ago

    Same issue, tried uninstalling, rebooting, reinstalling, same issue.  3 new 65" rokus.  No issue on older rokus, 5 years at home, just these 3 new. 

    • RokuJechealR's avatar
      RokuJechealR
      Retired Moderator
      2 years ago

      Hi DTFit,

      Welcome, and thanks for your first post in the Roku Community!

      We appreciate you for taking such fantastic troubleshooting steps. You'll want to contact the channel provider's customer support to report the issue and get further assistance.

      Please be advised that the channel providers develop and maintain many channels on Roku.
      You can reach Spectrum support here.

      Please let us know if there's anything else we can do to help.

      All the best,

      Chel