Forum Discussion

Jgrabb's avatar
Jgrabb
Reel Rookie
3 years ago
Solved

Spectrum tv app needs to be signed into everytime

Since spectrum updated their tv app. Everyday I have to sign into this app to use it on 2 different Roku sticks , they say it's a modem BUT every other streaming app under the sun but spectrums work ...
  • RokuJechealR's avatar
    RokuJechealR
    2 years ago

    Hi DTFit,

    Welcome, and thanks for your first post in the Roku Community!

    We appreciate you for taking such fantastic troubleshooting steps. You'll want to contact the channel provider's customer support to report the issue and get further assistance.

    Please be advised that the channel providers develop and maintain many channels on Roku.
    You can reach Spectrum support here.

    Please let us know if there's anything else we can do to help.

    All the best,

    Chel

tomklem's avatar
tomklem
Newbie
3 years ago

Any update on this? My Roku TV makes me sign into Spectrum app every other day. No other apps do that. I have Spectrum app on my Samsung tv and it does not reset my profile like ROKU does.

  • Jgrabb's avatar
    Jgrabb
    Reel Rookie
    3 years ago

    Nope, spectrum tech of their app told me too bad, not enough people with the issue you should complain too, who knows

    • MzGina's avatar
      MzGina
      Newbie
      3 years ago

      I just installed my Roku stick11/24/22 and everything was working fine. I tried to switch to spectrum yesterday morning 12/05/22 and it started buffering and switched to the message something went wrong rip-999. I reinstalled the spectrum app and it still wouldn’t open back up. Any suggestions?

      • makaiguy's avatar
        makaiguy
        Community Streaming Expert
        3 years ago

        MzGina-

        After removing a channel, like your Spectrum app, best practice is to restart your Roku to clear its memory cache before reinstalling the channel. Without the restart you may not get a clean reinstall.

        Depending on your Roku model and Roku version number you'll find the System restart option under either Settings > System > Power or under Settings > System.

        This should assure you of a clean install of the current release of the channel app.  If the app itself has the problem, you need to get help from the app developer -- Spectrum in this case.

    • vbtytan's avatar
      vbtytan
      Newbie
      3 years ago

      I am having this same issue.  Here's the thing.  I have no problem on my other roku tv's, just one of them.

      • RokuJechealR's avatar
        RokuJechealR
        Retired Moderator
        3 years ago

        Hi vbtytan,

        A warm welcome to the Roku Community!

        We understand you have an issue with the Spectrum channel. Did you try the troubleshooting steps that RokuAnjelie provided above? If not, please follow the steps and see if it works.

        Let us know how it goes.

        All the best,

        Chel