Channels & viewing

[planetrambler]

I think its being broadcast this way as no adjustments to audio settings helps (e.g., switching Options from "Auto/Recommended" to "Speech". The background music and sound FX are sometimes too loud and we can barely hear the narrator. This happens once or twice a month, and only on this show. Otherwise we never need to touch the Audio settings.

How to get Rokus "Real Disaster Channel" manager to check their broadcast settings for this show?

[RokuTakashi]

Hi, @planetrambler 

Welcome to the Roku Community.

We see that you have encountered an issue with the soundtrack of "Air Disasters Series," and we're here to help you contact the right support to address this matter.

Since this is an isolated case involving a specific channel and content, we advise you to contact the channel provider directly and let them know about the issue you have experienced. They may offer a potential workaround or indicate whether an update to their application on the Roku platform is required. It is important to note that the majority of channels available on Roku are developed and maintained by the respective channel providers.

We hope this will be sorted out soon.

Best wishes,
Kash

[Whoby6365]

I agree & I didn’t notice the music until recently. 

[RokuTakashi]

Hi, @Whoby6365 

Thanks for posting, and welcome to the Roku Community.

We understand that you have encountered the same issue as reported by the OP in this thread regarding the Soundtrack of the "Air Disasters" series. 

As advised in my previous post, it is recommended that you contact the channel/content provider to have this issue addressed. Channel providers can provide a workaround or update their app once an issue is reported to them. 

We hope that this issue will be sorted out soon.

Best wishes,
Kash