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DHeb
Reel Rookie

Sling TV Says New App Version Available but it won't load

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I have followed the instructions:

  1. Press the Home button on your Roku remote.
  2. Scroll up or down and select Settings.
  3. Select System.
  4. Select System update.
  5. Select Check Now to manually check for updates.
  6. Restart your Roku device through Settings > System > Power > Power > System restart.

But I go to Sling again, either from the menu or the button on my remote and it still displays the same message.  New App Version Available ...

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RokuDanny-R
Retired Moderator

Re: Sling TV Says New App Version Available but it won't load

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@DHeb

Thanks for the post.

It looks like your following the steps to check for software update on the Roku device, rather than checking for a channel update.

From the Home screen, try selecting the Sling channel and pressing the * button and choosing Check for updates.


Thanks,
Danny

Danny R.
Roku Community Moderator

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10 REPLIES 10
RokuDanny-R
Retired Moderator

Re: Sling TV Says New App Version Available but it won't load

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@DHeb

Thanks for the post.

It looks like your following the steps to check for software update on the Roku device, rather than checking for a channel update.

From the Home screen, try selecting the Sling channel and pressing the * button and choosing Check for updates.


Thanks,
Danny

Danny R.
Roku Community Moderator
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DHeb
Reel Rookie

Re: Sling TV Says New App Version Available but it won't load

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Danny,

Thank you for your reply.  This was a new version of SLING that was available, it wasn't just adding another channel.  The instructions that I followed were the instructions included in the error message.  But the issue has been resolve.  SLING does work now.

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ZippyCat
Reel Rookie

Re: Sling TV Says New App Version Available but it won't load

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I have this same problem with the Amazon Prime app and the Frndly tv app.  However, I have followed the correct instructions to update the channel/app, and I receive a message then that says the app is up to date.  Unfortunately, I go back to the channel/app, and I get the same "new version available" message.  I have even removed the app and re-added it with no impact whatsoever.

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HDMIGuy
Roku Guru

Re: Sling TV Says New App Version Available but it won't load

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@ZippyCat Try restarting your Roku device

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renojim
Community Streaming Expert

Re: Sling TV Says New App Version Available but it won't load

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@ZippyCat, what's the model number of your Roku device displayed under Settings->System->About?  If it's several years old it may no longer be receiving updates.

Roku Community Streaming Expert

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ZippyCat
Reel Rookie

Re: Sling TV Says New App Version Available but it won't load

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@renojim , it's Roku Player 3100X, and it is definitely an old model ( I think we got it 10-12 years ago).

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ZippyCat
Reel Rookie

Re: Sling TV Says New App Version Available but it won't load

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@HDMIGuy , I tried that with no change in the problem. Thanks anyway though.

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HDMIGuy
Roku Guru

Re: Sling TV Says New App Version Available but it won't load

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@ZippyCat .  I think that @renojim is correct that it is no longer receiving updates.

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renojim
Community Streaming Expert

Re: Sling TV Says New App Version Available but it won't load

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@ZippyCat, yep, definitely no longer receiving updates.  Check your offers for a deal on a new player:

https://my.roku.com/upgrade/
https://my.roku.com/offers

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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