Channels & viewing

[Jhoskinson1]

Using Roku Ultra and watching Paramount Plus. While watching a show where the SKIP INTRO button appears. As that button disappears, a graphic; similar to the one when you hit pause, will appear. This bug started in September. Any idea if this is a Paramount Plus or a Roku issue? Both blame the other, but no fixes or suggestions have been offered. Video can be seen on my Twitter. @jeffdorian

[RokuTakashi · Accepted solution]

Hi, @Jhoskinson1 

Thanks for posting, and welcome to the Roku Community.

We understand the issue you've encountered with Paramount+ on your Roku Ultra. Upon reviewing your case, it appears that you are accessing the Paramount+ through its stand-alone app on the Roku platform. For this issue, it is best to contact Paramount+'s support directly and inquire further about the behavior you've noticed. Channel providers design and build their own channels on the Roku platform, and any issues related to their channels will be addressed with a workaround or an update on their end.

You can contact them at Paramount+ Support

We hope for your understanding regarding this matter.

Best wishes,
Kash