Channels & viewing

[JayHenn]

We are having the same problem. Send a patch, go back to the old system, or whatever. I do not feel comfortable posting information about our device’s serial number on a public forum. We are paying for this service, so just do your jobs and fix it please.

[Jsaviola142]

DANNY 

THIS IS CLEARLY A ROKU PROBLEM AS IT WAS INTRODUCED WITH THE INTERFACE UPGRADE.  DONT YOU PEOPLE QA YOUR SOFTWARE?

THE NEW APP HAS FEWER FEATURES AND DOESNT WORK.  

   F I X.   I T !!! 

[Martin_]

respectfully NO

All 60 some other roku apps I have work as designed.

ONLY the sirriusxm app after their upgrade has this issue.

it is a SIRIUSXM issue

[barleycharley]

Yes, that's what the siriusxm tech told me.  Old UI worked better, it also had an easier way to input channel numbers directly instead of having to use channel line up everytime not as cumbersome.  

[devonsvoice]

Mine was finally working normally again yesterday (Saturday). Played it for a couple of hours with no issues. Just turned it on again today so we’ll see. Maybe they’re rolling out a fix? 

[doubleb97]

Mine still shut off last night when I used it. Idk if they are fixing it as we speak but mine still did not work

[barleycharley]

Were you listening to an Xtra channel numbered greater than 1000? I read an earlier post that these channels were unaffected and still work good as normal, its regular channels below 1000 that don't work.

[farnandez]

I also had a similar issue with app, and I am also looking for it's solution.

did you find any solution?

[Gatorgirl]

I was trying to listen to ch 21, underground garage. I hooked my old Roku 2 back up this morning and listened to it without interruption from 9:35  to 1:20. At that point it went back to the Home Screen. Not sure if it issued the ‘are you still listening’ pop up because I was not in the same room as my equipment. Put ch 21 back on by pressing OK on the remote, just like I always have in that situation. Then about 20 minutes later froze and had to go to another station first before I could get back to 21. Still playing after almost an hour. This is still the old Roku 2. 

[BobbiG]

Hello per your response. The issue of shutting off happens on the Sirius XM app. It shuts off at exactly 20 minutes, no warning just returns to the home screen. This started happening after the most recent software update. We have several ROKU units so I am only listing one, but it happens on them all. Roku Express Model 3931RW Serial # X0040090Al11(S01230COAL11) Software version 11.0.build 4193-AE The time stamp is 2022-05-30T21:20:02Z  ID code is 11-215-840.

We are hoping this gives the info to solve this issue.

Thank you for your time

Bobbi