Channels & viewing

[1963kevinmichae]

Updated. NOPE! Still shut down after 20 minutes

[WIPatrick]

Did the upgrade to Version 3.0 Build 42.  It is still shutting down.  I didn't time it, but I would guess it was about 20 minutes.

[ChasLundquist]

TCL Roku Case # US06202212524 6/2/2022

Tina 9:51 AM  Call back after 10 minutes

Sirius/XM went on at 9:03 AM

Sirius/XM Went off at 9:49 AM

ON at 9:51 AM

OFF at 10:18 AM - 27 minutes

ON at 10:19 AM

OFF at 10:44 AM - 25 minutes

Sirius/XM Ticket#  56198763 Vincent

72 hours from 12:18 PM 6/3/2022

6/6/2022 11:55AM Inquiry is closed

2nd Sirius/XM Ticket 061422-21012 Chris

72 hours from June 14, 2022 12:33 PM

[charliebrown99]

No.  I tried it.  Did not work, shut off between 15-20 min.

[1963kevinmichae]

OK, I did the "fix" that tech support suggested. Nope, app still crashed back after about 20 minutes. I read the reports about memory being the problem. I removed about 10 apps. Unplugged my Roku TV for the usual 20 seconds. Plugged it back in, powered it up. Opened the SXM app and played 1st Wave. That was over 40 minutes ago and its STILL PLAYING!!! Is it fixed? Looks like it. Thanks guys/gals.

[Sylpetrilla]

Nope 19 minutes and down 

[Waterbug]

Didn't last 2 hours.  😞

Updated and started playing a non-Xtra channel.  It has been almost an hour and still playing!!  Will leave for awhile longer but looking MUCH BETTER!!!

[pkaboo1234]

Didn't work for me

[RokuDanny-R]

Hi everyone,

Thanks for the posts.

I have passed along the feedback and concerns to the appropriate Roku team to investigate further. Once more information is available, I'll be sure to update this Community thread.

In the meantime, can you please provide us with the following information after you have performed a channel update:

-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)

Your patience in the meantime is much appreciated.

Thanks,
Danny

[Sccs]

No luck for me either. Removed every app except for SiriusXM. Updated and restarted, still only 20 minutes of playtime. This is getting really old.