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jaywindsor's avatar
jaywindsor
Binge Watcher
3 years ago

Screen goes black periodically on Netflix and Amazon Prime Video | Roku Ultra

I also have exact same problem, have tried the same as all these methods, and got our tech guys back in to look at. Baffled. Our apple TV running through the same cinema works totally fine Would ...
jaywindsor's avatar
jaywindsor
Binge Watcher
3 years ago

Ok thanks Mary.

Answers below...

  • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)

4802X - Roku Ultra

X010002Y8G69

S0DA222Y8G69

11.5.0.build 4312-C2

Netflix : Version 5.2.build105096019

Prime : Version 14.1.build 2023021311

I can't reproduce the issue as it is intermittent, not all films and not all at same time. For example last time happened was 39 mins into the film. The next time I watch a film I can do the tracker and let you know but in the meantime please let the appropriate team review so far and let me know if anything obvious.

Many thanks

Jason

jaywindsor's avatar
jaywindsor
Binge Watcher
3 years ago

Hi Mary

looks like others are having same problem as me. Be useful if we could get an update from roku on this thread to help others. Did you pass over my comments last Friday do the relevant department, not seen a further update?

jason