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Hickchick
Newbie
‎04-20-2023 02:49 PM

Roku smart bar pro out of sync

We have a smart bar pro and LG tv.  Audio out of sync.  We have tried everything we have seen in the internet to fix it.  Any other suggestions 

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RokuMary-F
Community Moderator
Community Moderator
‎04-20-2023 03:05 PM

Re: Roku smart bar pro out of sync

Hi @Hickchick,

Thanks for your first post in the Roku Community!

We would like to know how to identify and resolve any playback issues. We would be more than happy to look further into this issue but will need more details. Can you please provide us with the following information:

  1. Do you receive any error codes or messages? If yes, please let us know.
  2. Does the issue only occur on a specific channel or across other channels installed on your device? 
  3. In Settings > Audio > Audio mode, what setting do you have selected? Does the same issue occur if you change the setting to Stereo, etc.?
  4. Have you tried taking a look here in our Support resources and following the steps to help resolve the audio sync issue: Why is sound from my Roku® Streambar®, Roku Streambar Pro, or Roku Smart Soundbar out of sync with t...

Please keep us posted and we'll continue assisting you from there.


Best regards,
Mary

Mary F.
Roku Community Moderator
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