Channels & viewing

[Over_It]

My problem is the exact same as yours. Top of every hour. On both Roku devices but not other non-Roku NBC apps.

[Tarantino14]

All that info has been previously posted. Scroll up please.  This is over a month old now and we aren't getting any help at all. 

This started when NBC did their an update that removed the "continue watching" bar from below the banner ad/premier show thing at the top.  Continue watching bar is now at the bottom and now no longer includes live feeds. 

Watching MSNBC thru NBC app, logged in through Hulu Live. Top of every hour, when hosts say welcome, poof, Home page.  Happens on all 3 rokus - 2 express and an old 3. It doesn't matter if I started the feed through Live or Network option. 

Here's my last tracker info.. 

Model 3930X

X00400JPNGVP (S008328PNGVP)

12.0.0 4184-AE

GC 9.4.20

2023-07-14T16:36:06Z

ID VP-265-956

[RokuDanny-R]

Hi Community users,

Thanks for posting regarding your device returning to the Home screen when watching MSNBC.

In order for us to further investigate the issue, can you pleas provide the following information:

• what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
• tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.

Thanks,
Danny

[Christina1979]

Hi Danny,

I to am having a similar issue. My TV will turn off and back on again while watching cable TV or using any app. I have done everything imaginable to fix the problem and it still persist. I have pushed the home button and back button 5 times each, and this is the code I got...ID KT-281-748.

Thank you, Christina