Channels & viewing

[DianaP]

My newest Roku 4K will not bring up the crave app or play Roku content on the Roku app. I’ve tried resetting This is my second Roku so I’m familiar with the product 

[RokuJohnB]

Hi @DianaP, 

Thanks for posting in the Roku Community!

We understand that you're having a problem with your Crave app and Roku content on your Roku mobile app since they are not working. We're happy to help. Is the issue happening on all content or channels, or is it isolated to one content or channel? (Specify) Please follow these steps:

• Remove the channel. Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
• Restart your Roku device: Press home on your Roku remote, select settings, select system, and system restart.
• Re-install the channel: Scroll down to search, put the channel's name or app, highlight the channel, and select add channel.

If the problem persists, check out this support article: How to resolve a channel playback issue.

Please keep us posted on what you find out.

All the best,

John