Issue Tracking Board

[HDMIGuy]

@tooldoc The short answer is NO.

[RokuCarly]

Welcome to the Roku Community, @Lewstherin10!

Thanks for sharing your input with us. We'd be happy to be of assistance here.

Just to confirm, are you having playback issues within the NFL app on your Roku? If so, could you share with us the error message prompted? 

Please provide us with more information about your streaming concern with the NFL app on your Roku so we can better assess it and provide you with an accurate resolution. 

Warm regards,
Carly

[leighalden]

I signed up with NFL directly for their NFL + premium service - know have spent hours trying to activate my NFL service on the Roku NFL channel.  LITTLE DID I KNOW THAT I could have subscribed in a heartbeat if I had signed up for the service THRU Roku.  It's right there, I would have instantaneous activation if I had paid through Roku - I consider the lack of ANY information on how to activate when I got the paid subscription thru Roku - it doesn't seem like an accident!!! 

The person from Roku answered on how to activate if you have NFL paid subscription thru a cable channel, HOW ABOUT HOW TO ACTIVATE WHEN I HAVE THE SUBSCRIPTION THRU NFL DIRECTLY ?????  Thanks for an answer!!! 

[leighalden]

I meant to say in my post that I got my NFL paid subscription THRU NFL directly! 

[leighalden]

It turns out that activation of an NFL Paid Subscription is completely easy & straight-forward IF I buy that subscription through Roku.  However, that is NOT how I obtained my NFL + Premium subscription.

There is ZERO, NO, NADA INFORMATION AVAILABLE on how to activate the NFL channel  by connecting or verifying the NFL subscription obtained DIRECTLY from the NFL web site.  If my NFL subscription can be obtained through a Roku sign up, why can I not connect MY NFL subscription to the NFL channel app on my Roku TV???  

[Trippnwo]

I can’t even get the app to load fully. I’ve tried everything. It’s a Roku / nfl issue. It crashes anytime the live and upcoming screens try to load.

The nfl support link provided above is worthless. It goes to a chat bot. There is no one to talk to.

This leaves a nasty taste in my mouth from Roku as well as the nfl. Won’t be buying another Roku tv  

[HDMIGuy]

@MamaD23 As indicated before to watch live NFL football games you either need an antenna connected to your TV to receive the local CBS, Fox, and NBC stations or you need a TV provider such as YouTube TV, Hulu with Live TV, Fubo, Directvstream, etc..  There are no live regular season or playoff NFL football games on the Roku channel.

[alienjon]

Except that's how we watched last year.  We don't subscribe to any of those services and an NFL+ subscription allowed us to watch on Roku.  This year it doesn't and the NFL+ support is abysmal and doesn't really address this question.

[RokuCarly]

Hi Community users!

Greetings from the Roku Community. 

We understand you are having issues with accessing your NFL subscription account inside the Roku streaming platform. No worries! The team is currently reviewing this issue to determine the cause.

In order to narrow down the cause of the issue, we would appreciate it if you could share with us further details such as follows:

• Are you getting an error message when trying to log in to your NFL+ account? If so, kindly provide us with a photo of it for reference. (How do I insert an image in a post?)
• Is your subscription billed via Roku or is it directly purchased from NFL+?
• If you are able to log in successfully, kindly send us a photo of what you see on your screen.

In the meantime, we also highly suggest directly coordinating this with the channel provider as they manage and maintain their app on the Roku streaming platform independently.

You may reach them here: NFL+ Support

We'll be looking forward to your response.

Warm regards,
Carly