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puurity
Newbie
‎03-11-2024 09:15 AM

Roku device logged out when I turned it on and had to redo entire set up

I turned on the Roku this morning after a power outage and it was as if it was reset. there were no channels available and i had to set up another account. I just want to see if this is a problem anyones had. i used amazon prime video like every day on it for about 3 years so it doesnt make sense to be reset without my doing so

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RokuTakashi
Community Moderator
Community Moderator
‎03-12-2024 02:46 PM

Re: Roku device logged out when I turned it on and had to redo entire set up

Hi, @puurity

It's our pleasure to welcome you here in the Roku Community.

Thanks for letting us know about the issue you've experienced regarding the reset of your Roku device and we'd be more than glad to assist. May we know what specific Roku device has displayed this behavior? Also, did your Roku device prompt you to re-activate it, requiring you to set it up once again?

With more details, we'll be able to take note of this issue and investigate it.

Keep us posted.

Best wishes,
Kash

Takashi O.
Roku Community Moderator
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