Channels & viewing

[Jenjoe12]

I am having the same issue while watching Netflix. It just constantly logs me out and brings me back to the home screen. 

[RokuJharra-Q]

@Jenjoe12 Thanks for the post!

After reviewing your post, it seems your Roku device is experiencing a playback issue with Netflix. Please follow these steps to get back to streaming:

1. Navigate to the channel tile on the Roku home screen, press the * key on your remote, and choose 'Remove channel'.
2. Next, restart your device from Settings > System > Power > System restart (If you do not see a Power submenu, skip to the next step).
3. After your Roku device restarts, visit the Roku Channel Store and add the channel again.

To help troubleshoot the issue further, follow this link: How to resolve a channel playback issue | Official Roku Support

Please try this and see if it helps with what you're experiencing.

Best,
The Roku Community Team

[makaiguy]

@Jenjoe12-

If you are using a Roku device plugged into into the USB port on the TV for power, try powering from house power via a USB power adapter -- one may have been supplied with the Roku**.
 
The ports on many televisions only supply 0.5 amp or less, which is not enough to power a Roku reliably. It may appear to start up okay, but when it runs into something that requires more power than the TV's USB port can provide, something's got to give. In many cases this results in shutting down the stream you are viewing and exiting back to the Roku home screen.
 
If this is a new problem, possibly an update to either the Roku operating software or to some channel app software is using a little more power than in the past. If you were just barely scraping by before, this might push you over the edge.
 
** If your Roku didn't come with an adapter, or if you don't have a Roku adapter handy, a USB power adapter you have from another device should work as long as the fine print on it says it outputs at least 1 amp (1000 milliamps). More than 1 amp is okay, the Roku will only draw what it needs.