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Iscela
Newbie

Roku Streaming Stick remote and Amazon Prime Video no longer works

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Issue playing Prime Video with Roku (streaming with HD/4K/HDR )  my other streaming channels work fine but whenever I get to Prime and I’m trying to pick a movie the tv goes black and it hiccups like that until I make a selection, once a selection is made it plays the video with no issues.  

I tried all the different steps to clearing the cache, removing the app, etc. everything that’s on the forum, so I tried using my old TV remote and the Amazon Prime Video works just fine.  So it must be the Roku streaming stick? The streaming stick was purchased in 2021.  

 

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renojim
Community Streaming Expert

Re: Roku Streaming Stick remote and Amazon Prime Video no longer works

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That could be caused by the "auto-adjust display refresh rate" setting.

How to change the display refresh rate to match the native format of each movie, video or TV show | ...

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

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renojim
Community Streaming Expert

Re: Roku Streaming Stick remote and Amazon Prime Video no longer works

Jump to solution

That could be caused by the "auto-adjust display refresh rate" setting.

How to change the display refresh rate to match the native format of each movie, video or TV show | ...

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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