Forum Discussion

Chucka's avatar
Chucka
Channel Surfer
3 years ago
Solved

Roku Live TV streaming not working

I have 2 roku tv’s and 1 roku device. All are connected to Internet and all apps work except the live tv streaming. Haven’t been able to watch tv in 6 days. Called multiple times and have done multiple factory resets. Still no live tv.

  • RokuCarly's avatar
    RokuCarly
    3 years ago

    Hi Community users!

    We appreciate you raising your concern regarding your Live TV being inaccessible to your Roku streaming devices/TVs. No worries, we're here to find you the best resolution possible.

    May we know if your Roku TV is connected to an antenna to access more local channels? If so, make sure that it is connected to the correct input. 

    Here's our Support article for further details and assistance with Live TV input: How to set up the Live TV input on your Roku TV

    Furthermore, if this issue is about The Roku Channel being inaccessible, follow the steps provided below to troubleshoot your Roku streaming device/TV:

    • Remove The Roku Channel app: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
    • Perform a system reboot: navigate to your Home, select Settings > System > Power > System restart
    • Re-install the app: navigate to your Home, scroll and select Store, look for The Roku Channel, then press Add channel

    Please be advised that this troubleshooting process needs to be done precisely. If the issue is still persistent, kindly provide us with a photo/screenshot of the issue you're currently experiencing so that we may be able to assess this further. We'll wait for your update!

    Thanks,
    Carly

  • RokuCarly's avatar
    RokuCarly
    3 years ago

    Hi Chucka,

    Thanks for posting here at the Roku Community!

    We completely understand your point and we regret to hear about the inconvenience this may have caused you. 

    Please refer to RokuAnjelie's post and provide us with that information, but kindly disregard the "specific channel" part, as we recognize that this issue only occurs on The Roku Channel. However, we still need to confirm the version/build of The Roku Channel on your Roku TV by highlighting the channel on the Home screen and pressing the * button.

    Once we have those information, we will be able to assess this issue further and fix it immediately, as your satisfaction is essential to us.

    Thanks,
    Carly

72 Replies

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  • Bmuntz's avatar
    Bmuntz
    Channel Surfer
    3 years ago

    Me too all my other apps work but roku live hasn't worked for about a week 

  • hdatc's avatar
    hdatc
    Newbie
    3 years ago

    Same exact issue, I have 2 Roku TV’s and can’t get any thing on the Roku Channel to work, live TV or any of their original programming.  All other Apps stream with no problems. 

  • Juanm500's avatar
    Juanm500
    Channel Surfer
    3 years ago

    Me too, we have 2 Roku TVs and Roku streaming live stop working a month ago. Roku acknowledged the problem but don’t provide an ETA to fix it.

    can’t believe this is a public company, they don’t care about the users

     

    • RokuJanadeeK's avatar
      RokuJanadeeK
      Retired Moderator
      3 years ago

      Hi Rabidrat911,

      Thanks for letting us know.

      Have you already tried the troubleshooting steps provided by the moderators above? If not, we suggest you do so.

      Please inform us of your findings.

      Regards,
      Janadee

      • Trickydonut's avatar
        Trickydonut
        Binge Watcher
        3 years ago

        Have tried these troubleshooting tips multiple times.  Still have the same problem. 

  • kojam's avatar
    kojam
    Newbie
    2 years ago

    😠

    WOW!

    What a garbage company! Even worse than Wyze! 😱

    MOVE OVER WYZE! Make room under that snake's belly. I FOUND A COMPANY EVEN LOWER THAN YOU!

    Repeating the same garbage answers to ppl for eons, meanwhile laughing all the way to the bank on your garbage products!

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    3 years ago

    Hi Community users!

    We appreciate you raising your concern regarding your Live TV being inaccessible to your Roku streaming devices/TVs. No worries, we're here to find you the best resolution possible.

    May we know if your Roku TV is connected to an antenna to access more local channels? If so, make sure that it is connected to the correct input. 

    Here's our Support article for further details and assistance with Live TV input: How to set up the Live TV input on your Roku TV

    Furthermore, if this issue is about The Roku Channel being inaccessible, follow the steps provided below to troubleshoot your Roku streaming device/TV:

    • Remove The Roku Channel app: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
    • Perform a system reboot: navigate to your Home, select Settings > System > Power > System restart
    • Re-install the app: navigate to your Home, scroll and select Store, look for The Roku Channel, then press Add channel

    Please be advised that this troubleshooting process needs to be done precisely. If the issue is still persistent, kindly provide us with a photo/screenshot of the issue you're currently experiencing so that we may be able to assess this further. We'll wait for your update!

    Thanks,
    Carly

    • Chucka's avatar
      Chucka
      Channel Surfer
      3 years ago

      Carly, 

      We only have Roku, so not other issues in the set up.  Internet is perfect, , all other streaming channels like netflix and prime, and Hulu work fine, just the Roku Live Channel will show the channels, let you select it, then will show details on the bottom, the go to a black screen and the loading circle in the middle keeps spinning and never loads.  We have been on the phone with Roku Technicians 5 times,  they keep making us do the same things over and over, then tell us that it is being fixed and will be fixed within 2 days.  

       

      Its now 9 days and we still do not have Roku Live Channel.   It all happened at the same time.   two roku telecivions, one older roku device, and one New Roku Ultra.  

      Its not our system, it is something going on at Roku.  We want this fixed. !!!!!!!!

      • Kingjoel's avatar
        Kingjoel
        Newbie
        3 years ago

        Hello, did you get it fixed? Mine is exactly as you described. Thanks,Joel

    • RoT8's avatar
      RoT8
      Newbie
      3 years ago

      I’ve gone through these steps 3 times. My Roku ch and live channels still do not work

      • RokuAnjelie's avatar
        RokuAnjelie
        Community Moderator
        3 years ago

        Hi Community users,

        We regret hearing from you regarding Roku Live TV streaming not working. We want to gather more information about the issue you're running into. Can you please give us more details regarding the problem you're having so we can further assist you:

        • Roku device model, serial number, Device ID, and software OS/version (these can all be found in Settings > System > About)
        • does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
        • Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
        • steps to reproduce the issue you are seeing
        • When did you start seeing this issue occur

        Once we have this information, we can pass it along to the appropriate Roku team for further investigation. We are looking forward to your response.

        Thanks,

        Anjelie

    • jhens's avatar
      jhens
      Newbie
      3 years ago

      I watch the Roku app on a Windows 11 laptop. The only way I could get ROKU Live TV to work was in Microsoft Edge under System Performance, turn off "Use hardware acceleration when available"

      • Trickydonut's avatar
        Trickydonut
        Binge Watcher
        3 years ago

        Any resolution to this problem? Don’t see a fix posted.