Channels & viewing

[coylum]

Done that a few times, also a factory reboot and sign in.

Nothing works!

I will call in at Best Buy when I get back to Canada and ask for cash back or replacement. Its really annoying that I can't speak to anyone.

[RokuJanadeeK]

Hi @coylum,

We appreciate the troubleshooting steps you took to sort out this concern. May we know if the issue happens with the channels under "The Roku Channel" app? Can you specify if it's the live TV under the Roku Channel that is not working or the on-demand shows under the same streaming app? A clip of the issue would also help us provide an accurate resolution.

Your response is highly appreciated.

Regards,
Janadee

[Mama33]

https://photos.app.goo.gl/VugjBUESeYgjMTf87 

This is what happens when I try to play some Roku Live TV channels.

Please help me fix it!!!

Thank you,

Connie.

[RokuJanadeeK · Accepted solution]

Thank you for this clip, @Mama33.

May we know if the same shows worked before, and when did you start having this issue? Have you made any changes to the device's location? This may affect live TV frequencies. Additionally, have you tried the following?

• Reboot your router or modem.
• Restart the Roku device through Settings > System > Power (skip if option unavailable) > System Restart.
• Have you tried connecting the device to an alternative network (e.g., a mobile hotspot) just to check if there will be a difference?

Please keep us posted so we can work on this issue together.

Regards,
Janadee