Channels & viewing

[Ednort]

I have fairly newer Roku Express 36960x.  There is usually an issue of not being able to view Live Streaming Channels on Youtube. I hooked up an older version of Express to same location and do not have any issues. Updated, rebooted, even did factory reset, no help. Thx for any help.

[RokuCarly]

Welcome to the Roku Community, @Ednort!

Thanks for letting us know about the playback issues you're experiencing within the Live channels on the YouTube app. We'd like to take a closer look.

In order to narrow down the cause of this issue, it would be appreciated if you could provide us with additional information such as follows:

• Can you please clarify if you are referring to YouTube or YouTube TV apps?
• Are there any error messages prompted? 
• Were you able to stream Live channels on this app in your newly purchased Roku Express at all? 

We'll be looking forward to your response so we can provide you with the best resolution. 

Best regards,
Carly

[Ednort]

Not sure what's going on? You have nor responded to my replyY

[Ednort]

Hi Carly, Not sure what is going on? You have not responded to my reply?

[RokuCarly]

Hi, @Ednort.

Thanks for checking in. It seems like you are unable to view my response above post so I'll repost it again here.

In order to narrow down the cause of this issue, it would be appreciated if you could provide us with additional information such as follows:

• Can you please clarify if you are referring to YouTube or YouTube TV apps?
• Are there any error messages prompted? 
• Were you able to stream Live channels on this app in your newly purchased Roku Express (3960X) at all? 

We'll be looking forward to your update.

Regards,
Carly