Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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RokuJharra-Q
Community Moderator
Community Moderator

Re: Roku Device - Channel Guide "No Information"

@mgmarron79 

Thanks for the detailed info! Can you snap a photo of the TV screen where the issue happened? That'll help us investigate further.

Looking forward to your response!

Roku Community Team

Jharra Q.
Roku Community Moderator
0 Kudos

Re: Roku Device - Channel Guide "No Information"

Restarting the TV from the factory default seems to fix this problem.

 

0 Kudos
Plutjen
Reel Rookie

Re: Roku Device - Channel Guide "No Information"

Why should we look up all this information? It’s Roku’s problem, not ours! Just fix the **bleep** problem. You’ve got hundreds of complaints on this issue and it’s been going on for a long time. You say you’re going to look into it yet nothing happens. All you need is to do is turn on a Roku tv and you can see the problems for yourself. Get your technicians off their lazy butts and tell them to FIX IT!!!! And don’t act like you’ve just heard about this. It’s an ongoing issue and it’s way passed time to address this issue!! 

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