Channels & viewing

[enriquebenson]

ROKU TV in Mexico also stopped playing ANY of the apps... netflix, youtube, everything stopped working 

[RokuJohnB]

Hi @enriquebenson,

Greetings from the Roku Community!

We'd love to take a closer look into this issue that you're experiencing. Did we recently make any changes to your network or network provider? Are you getting any error messages or codes when trying to access a channel?

With detailed information, we will be able to assist you further.

Thanks,                                                                                                                                                      John

[MariamaMack]

YouTube is actually one of the only apps I can watch in Mexico with my Roku TV. But I do have my router going through a VPN. However I still cannot watch the Roku Channel or any live television anymore. The strange thing is a couple of Saturdays ago the live channels began playing. I was ecstatic. But when I turned the TV back on the next morning, they no longer played. Very frustrating. 

[RokuJohnB]

Hi @MariamaMack,

From the Roku Community, welcome and thanks for keeping us posted!

We understand you're having a problem with the channels on your Roku since they will not play. We're happy to assist you further. Due to content geolocation restrictions, VPNs may cause some content to have playback issues or not playback at all. To resolve this, ensure your Roku device is not using the VPN network.

If there's anything else that we can do to assist you, please keep us posted.

Kind regards,                                                                                                                                          John