Channels & viewing

[Krawk]

Looks like the pilot episode of Hardcastle & McCormick is missing from Roku channel. Was this an oversight?

I suppose this post will be as useful as my posts on the Amazon forums for issues with their content? One of my oldest posts there goes back a year with no resolution.

[RokuCarly]

Hi, @Krawk!

Thanks for bringing this to our attention. Rest assured that we will work with the team to review and make any necessary corrections. Once we receive any updates from the team, we'll be sure to update this thread.

In the meantime, we humbly request for your patience and understanding as we work on this.

Best regards,
Carly

[Hawkeye64]

Only part one of the Season 1 pilot is available. It goes from episode 1 to episode 3. Episode 2 is the part 2 of episode 1. 

[RokuCarly]

Welcome, and thank you for posting here in the Roku Community, @Hawkeye64!

Thanks for the additional information about the content issues of the series Hardcastle & McCormick. Rest assured that I have included this in the report.

Thank you for your patience and understanding. 

Regards,
Carly

[RokuCarly · Accepted solution]

Hi Community users!

Greetings from the Roku Community.

We've received updates regarding this case, and we're happy to inform you that this is now resolved. Please don't hesitate to reach out anytime you need help, or you may also create a new post for different concerns.

You can also visit our support website for additional troubleshooting resources. In the meantime, we hope you continue to have a Happy Streaming! 💜

Best regards,
Carly

[jaas]

while you do have the pilot for Hardcastle & McCormick it is a two-parter and you do not have part two for rolling thunder which is extremely irritating as I kept going back to episode one and two to see if I had missed something.

[jaas]

Please show me where part 2 of the Pilot is for Rolling Thunder

[RokuCarly]

Hi, @jaas.

Greetings from the Roku Community!

Thanks for bringing this to our attention. Rest assured that we'll coordinate this with our content team for review. We'll keep you posted for any updates regarding the investigation.

Best regards,
Carly

[RokuCarly]

Hi, @jaas.

Greetings from the Roku Community.

The team has already looked into this, and as of now, Part 2 of Episode 1 is unavailable on The Roku Channel. We don't have further information as to when it will be available. 

Thank you for your kind understanding. 

Best regards,
Carly