Forum Discussion

barbiesa1's avatar
barbiesa1
Newbie
9 months ago

Roku BritBox showing as not accessible. worked yesterday

I subscribe to BritBox through Roku. It is an active subscription. Yesterday it worked fine. Today everything says it's not accessible. What do I do?

1 Reply

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    9 months ago

    Hi, barbiesa1 

    Greetings, and welcome to the Roku Community.

    We appreciate you inquiring for support regarding the accessibility issue with your Britbox subscription access. Our team would like to ask for further information so that we can assist you in resolving this matter. Can you please provide the details below?

    Is there an error showing when trying to access the premium content?

    What specific Roku device you are having issues with?

    In the meantime, we would recommend accessing the Britbox content through The Roku Channel since your subscription is active through Roku. For more information, we'd recommend accessing the Britbox content using your Roku account and see if you're able to access it here: Britbox on The Roku Channel.

    Keep us posted on what you find out.

    Thanks,
    Kash